Problems with in-app purchases

With some apps, you can buy additional content or services within the app. We call these "in-app purchases." Examples include a powerful sword in a game, a key that unlocks more features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't show upwardly, doesn't work or won't download, you can:

  • Troubleshoot the issue on your own.
  • Contact the programmer for support.
  • Request a refund.

If y'all're trying to make an in-app purchase simply the transaction is declined or the payment won't go through, try to fix payment problems on Google Play.

Troubleshoot the issue on your own

If these steps don't gear up your issue, contact the developer. It's the developers' responsibleness to offer support for their apps and to make sure they piece of work well for yous.

Cheque your connectivity

Force stop, then reopen the app or game

If you lot haven't received an in-app item yous bought, try closing and restarting the app or game you're using.

  1. On your device, open the main Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be dissimilar).
  3. Tap the app you used to make your in-app buy.
  4. TapStrength stop.
  5. Re-open the app you used to make your in-app buy.
  6. Check if your particular has been delivered.

Check if your payment is complete

You lot receive your in-app purchase when your transaction is complete. You can check if the payment went through in the Play Store app or on the Google Play web folio.

Check payment with the Play Store app

Check payment with a web browser

  1. On your computer, get to your Google Play business relationship.
  2. At the top, click Order History.
  3. Notice your in-app purchase.

Restart the device

Sometimes restarting the device can help fix in-app purchase issues. To restart:

  1. On your mobile device, hold downwardly the power button.
  2. Tap Power off or Restart (depending on your device this text may exist different).
  3. If needed, hold downwardly the power button again to turn the device back on.
  4. Wait for the device to start support.
  5. Re-open the app or game and check if the in-app purchase has been delivered.

Update the Play Store app

Make sure date and time are right

If you lot have recently changed the date and time on your device, make sure the engagement and time are correct:

  1. On your Android telephone or tablet, open your device'due south Settings app Settings.
  2. Tap Date & fourth dimension.
  3. Look for "Automatic engagement & time" and "Automatic time zone" and cheque if they're switched on or off. And then follow the relevant steps beneath.

If "Automatic date & fourth dimension" and "Automatic time zone" are turned off

  1. Turn on both the engagement & time and time zone settings.
  2. Wait a few minutes, and check to see if your problem is fixed.
  3. If it's not, try restarting your device and bank check over again.

If "Automatic date & time" and "Automated time zone" are switched on

  • If both of these settings are on, the date and time probably isn't your issue. Bank check your connectivity and restart your device, or try the other troubleshooting steps.

Contact the app's programmer for support

If you lot're still having issues with an in-app purchase and want to give feedback or get help, yous can contact the app'south developer.

The app programmer is the best identify to:

  • Get assistance to fix an consequence with an app or game.
  • Learn more about using an app.
  • Get an in-app purchase added to your account.
  • Ask most an in-app purchase that wasn't delivered.
  • Get help with username and password sign in bug for specific apps.

Discover app programmer contact info.

Request a refund

Depending on the details of your purchase and issue, you may exist able to get a refund. Find more information on returns and refunds on Google Play.

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